What You Should Know About the American Airlines Cancellation Policy
Planning a trip? Knowing the American Airlines cancellation policy ahead of time can save you both money and stress. With a variety of options available depending on fare class, timing, and circumstances, American Airlines empowers travelers to make changes when plans take an unexpected turn.
The 24-Hour Full Refund Window
American Airlines adheres to the industry-standard 24-hour cancellation policy. This means you can cancel your flight for a full refund if you do so within 24 hours of booking—provided your flight is at least 48 hours away. It applies to all fares, including Basic Economy, making it easy to book early without the fear of financial commitment.
Policy for Non-Refundable Tickets
If you bought a non-refundable ticket, there are still options. While you won’t get your money back, you can cancel and receive a credit toward a future trip. Be aware of the cancellation fee, which generally sits around $200 domestically. This credit must be used within one year of the original ticket issue date and is valid only for the passenger named on the booking.
The Advantage of Refundable Fares
With refundable tickets, you have the flexibility to cancel at any time before departure and get your money back—no fees, no stress. These tickets are perfect for travelers who prioritize flexibility and need to make last-minute adjustments. Cancellations can be handled online, through the app, or by speaking to a support representative.
Award Flight Cancellations
Using miles? The American Airlines cancellation policy is particularly generous with award bookings. Cancel your flight before departure, and your aadvantage miles will be redeposited without a fee. You’ll also get back any taxes and service charges paid during booking.
Emergency Scenarios and Exceptions
Life happens, and emergencies may disrupt your plans. If you need to cancel due to a medical emergency, family death, or similar situation, American Airlines may waive cancellation fees. To qualify, you’ll need to submit documentation, such as a medical note or death certificate. Always call customer service to discuss options in these sensitive situations.
Flight Changes Instead of Cancellation
Instead of cancelling, you may be eligible for a same-day flight change. This allows you to switch to an earlier or later flight on the same day. Fees may apply depending on your fare, but elite Advantage members often receive these perks at no cost.
How to Cancel Your American Airlines Booking
Need to cancel your trip? Here are your options:
Website: Log in to “My Trips” on AA.com and cancel your flight.
App: The mobile app allows fast and convenient cancellations.
Phone: Call +1-833-845-1858 for help with complex changes.
Airport Agent: Head to the American Airlines counter for in-person assistance.
Post-COVID Policy Enhancements
American Airlines made permanent updates following the COVID-19 pandemic. Notably, it scrapped change fees for most domestic and short-haul international routes, making it easier than ever to adjust your travel plans without financial penalty.
Getting a Refund: The Process
If eligible, your refund will be processed to the original payment method within 7–10 business days. Optional extras like seat upgrades and baggage may not be refundable. Always cancel all parts of your trip to avoid refund delays.
Final Tips
To make the most of the American Airlines cancellation policy:
Review your fare type before booking
Take advantage of the 24-hour window
Use credits before they expire
Call customer support at +1-833-845-1858 with any questions
By understanding your options, you’ll feel more confident and in control when plans change.